Reference

Understand the Terms That Govern Your Account

Using selot21 means you agree to the terms set out on this page — covering account conduct, payment handling via DANA, OVO, and GoPay, and your rights as an account holder.

Account TermsDANA, OVO, GoPay PolicyUser RightsData HandlingJurisdiction Notice
selot21 Understand the Terms That Govern Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If you need to raise a terms dispute, request account data, or flag a payment discrepancy with your DANA, OVO, or GoPay wallet, our support team can help. Bring your transaction ID or account reference when you get in touch — it speeds up every case.

Live Chat Open the chat widget from any page on selot21 to reach a support agent directly. Suitable for urgent account or payment questions that need a fast response.
Email Support Send detailed legal or data requests to our support email address shown in your account settings. Include your registered wallet name for faster case matching.
Account Help Centre Your account dashboard holds a help section where you can submit formal requests, including data access or terms clarification, directly tied to your profile.
HOW WE HANDLE POLICY

Our Approach to Data, Security and Account Rights

We handle account data and security through a set of practical policies designed around how Indonesia players actually use the platform. Here is what that means in practice across four key areas.

Data Retention

We retain your account data only for as long as required by our operating obligations. You can request a summary of what we hold via the account help centre at any time.

Cookie Policy

Cookies on selot21 track session activity and wallet selection preferences — for example, remembering whether you last deposited via DANA or OVO — so you do not repeat setup each visit.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account from the security tab and contact support immediately.

Requesting Changes

To update your registered email, linked wallet, or personal details, go to account settings and follow the verification steps. Changes to your GoPay or OVO wallet require identity confirmation.

Common Questions About Terms, Rights and Policy

These are the questions we get asked most often about our legal terms, account rights and data handling. If your question is not covered here, reach us through live chat or the account help centre.

Access depends on local law and is available only where your region permits it. We recommend checking whether online gaming platforms are permitted in your area before opening an account.

We hold the information you provided at registration plus transaction records tied to your DANA, OVO, or GoPay deposits. Request a full summary any time through the account help centre.

Raise a dispute through live chat or email with your wallet transaction ID ready. For DANA, OVO, or GoPay transfers, the reference number from your e-wallet app is the key detail we need.

Yes. We may suspend accounts that breach our terms — including duplicate accounts linked to the same wallet, fraudulent activity, or breaches of jurisdiction rules. We will notify you by your registered contact method.

Submit a deletion request through the account help centre. We process it in line with our data retention obligations, which means some transaction records may be kept for a legally required period.

We publish updates on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check this page periodically to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.