Reference

Terms That Cover How Your Account Works

These terms set out the rules for using selot21, including how your account is opened, how deposits via DANA, OVO, or GoPay are handled, and what applies when you withdraw.

Account use rulesDANA, OVO, GoPay scopeWithdrawal conditionsEligibility by local lawAccount suspension terms
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selot21 Terms That Cover How Your Account Works
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these terms is unclear — or if you believe an account action was taken in error — our support team can walk you through the specific rule that applies. We handle terms-related queries separately from general account help so you get a straight answer, not a generic response.

Live Chat Open the chat window from your account dashboard to ask about a specific clause, a pending withdrawal, or a wallet-related condition in these terms.
Email Support Send a written query to our support address if you need a documented response about account suspension, eligibility, or a terms dispute.
Account Help Centre The help centre lists common terms questions, including DANA, OVO, and GoPay deposit conditions, account verification steps, and withdrawal eligibility rules.
HOW WE HANDLE THIS

Account Security and Terms Enforcement

These terms are enforced consistently. Below are the four areas we take most seriously when it comes to account integrity, data handling, and your ability to request changes or corrections.

Account Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable obligations. You can request details of what we hold.

Wallet Verification

When you register DANA, OVO, or GoPay as a withdrawal method, we verify that the wallet name matches your account name. Mismatches delay or block the transaction.

Cookie and Session Use

We use session cookies to keep your account active while you navigate. No personally identifying data is shared with third parties for marketing without a separate disclosure.

Requesting Term Changes

You cannot change the terms unilaterally, but you can request a review of how a specific rule was applied to your account by contacting support in writing.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — covering wallet use, account access, and what happens when something goes wrong.

Yes. Every deposit method — including DANA, OVO, and GoPay — falls under the same terms. Wallet type does not create separate or reduced obligations for either side.

A breach can result in suspension or permanent closure. Any pending withdrawals at the time of suspension are reviewed individually before a decision on release is made.

No. Your account must be funded from a wallet registered in your own name. Using another person's GoPay, OVO, or DANA account is a breach of these terms.

Eligibility depends on local law where you are. We recommend checking the regulations that apply in your area before opening or continuing to use your account.

We update the terms when our processes or obligations change. The version on this page is always current. Earlier versions sent by email are superseded once a new version is published here.

Contact support in writing — via email or live chat — and describe the specific clause and transaction in question. Written requests receive a documented response from our team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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